Time2Talk How long does it take to speak with a human?

by FindABetterBank

Bank of America

Time 2 Talk: 2 minutes 45 seconds

Phone Number 1-800-432-1000
Customer Service Hours Monday – Friday 7am to 1am; Saturday – Sunday 8am – 8pm
What to expect Bank of America uses an automated system to route your call to a customer service representative. You are requested to provide credentials prior to being routed.
Previous T2Ts
Sept 2010 2 minutes 45 seconds
May 2010 5 minutes 27 seconds
Mar 2010 6 minutes 6 seconds
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  1. kailash
    April 3rd, 2010 - 16:11

    Terrible system. If none of the options fit and you do nothing it disconnects you. Doesn’t give an option to talk with a representative on first or second tier of options. I don’t have a PIN for an account so takes numerous attempts to get through. Usually I plan on 30 minutes to solve any problem by phone.


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What Time2Talk Means

We call each bank and credit union at three different times (morning, lunch-time, late afternoon) to see how long it takes to speak with a customer service representative. The T2T is the average of those three calls. We'll repeat the process six times a year.

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