Capital One
T2T: 1 minute 12 seconds
| Phone Number | 1-888-855-2265 | ||||||
| Customer Service Hours | 24 hours/day, every day for all customers except Capital One Direct Banking customers. Capital One Direct Banking customers: Monday through Friday, 8:00 a.m. to 8:00 p.m. ET; Saturday, 8:00 a.m. to 2:00 p.m. ET. | ||||||
| What to expect | Capital One uses an automated system to route your call to a customer service representative (CSR). You do not need to provide your account number prior to speaking with a CSR. | ||||||
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What Time2Talk Means
We call each bank and credit union at three different times (morning, lunch-time, late afternoon) to see how long it takes to speak with a customer service representative. The T2T is the average of those three calls. We'll repeat the process six times a year.
