Chase
T2T: 55 seconds
| Phone Number | 1-877-682-4273 | ||||||
| Customer Service Hours | Every day 7am to 9pm local time | ||||||
| What to expect | Chase uses an automated system to route your call to a customer service representative (CSR). You do not need to provide your account number prior to speaking with a CSR. | ||||||
| Previous T2Ts |
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What Time2Talk Means
We call each bank and credit union at three different times (morning, lunch-time, late afternoon) to see how long it takes to speak with a customer service representative. The T2T is the average of those three calls. We'll repeat the process six times a year.
March 16th, 2010 - 14:56
Did Chase change the old WaMu voicemail hell system? Because when they were WaMu, it was a GOOD 10 minutes (if not longer) to get to a human being…and that after risking carpel tunnel pressing a myriad of button and prompts.
March 21st, 2010 - 20:59
It took 4 months to get my SSI deposit into my account, and that’s after I called SSI myself. Then 3 weeks later, I get a letter that said I was denied a credit card. That was strange as I never applied for one and besides I don’t have any bills and I have money in 4 different banks, never filed brankrupsy nor have I ever been late on any payments I’ve had. I don’t have much confidence in this bank for accuracy.