Time2Talk How long does it take to speak with a human?

by FindABetterBank

Citizen’s Bank

Time 2 Talk: 1 Minute 45 Seconds

Phone Number 1-800-922-9999
Customer Service Hours 24 hours/day, every day
What to expect Citizen's Bank uses an automated system to route your call to a customer service representative (CSR). You must provide customer credentials (i.e., account number, social security number) to have your call forwarded to a CSR.
Previous T2Ts
Sept 2010 1 minute 45 seconds
May 2010 1 minute 39 seconds
Mar 2010 1 minute 47 seconds
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What Time2Talk Means

We call each bank and credit union at three different times (morning, lunch-time, late afternoon) to see how long it takes to speak with a customer service representative. The T2T is the average of those three calls. We'll repeat the process six times a year.

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