Time2Talk How long does it take to speak with a human?

by FindABetterBank

KeyBank

T2T: 45 seconds

Phone Number 1-800-539-1234
Customer Service Hours Monday to Friday 7am to 9pm, Saturday to Sunday 8am to 6pm (ET)
What to expect KeyBank uses an automated system to route your call to a customer service representative (CSR). You can be forwarded to a CSR without credentials, but providing this informatoin will help connect you to a CSR more quickly.
Previous T2Ts
Sept 2010 45 seconds
May 2010 1 minute 52 seconds
Mar 2010 2 minutes 6 seconds
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What Time2Talk Means

We call each bank and credit union at three different times (morning, lunch-time, late afternoon) to see how long it takes to speak with a customer service representative. The T2T is the average of those three calls. We'll repeat the process six times a year.

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