Time2Talk How long does it take to speak with a human?

by FindABetterBank

SunTrust

T2T: 1 minute 36 seconds

Phone Number 1-800-786-8787
Customer Service Hours Every day 6am to 12am Eastern Time
What to expect SunTrust uses an automated system to route your call to a customer service representative (CSR). The system requests an account number to proceed, but you can reach a CSR by pressing # whenever an account number is requested.
Previous T2Ts
Sept 2010 1 minute 36 seconds
May 2010 1 minute 22 seconds
Mar 2010 1 minute 13 seconds
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What Time2Talk Means

We call each bank and credit union at three different times (morning, lunch-time, late afternoon) to see how long it takes to speak with a customer service representative. The T2T is the average of those three calls. We'll repeat the process six times a year.

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