Time2Talk How long does it take to speak with a human?

by FindABetterBank

Wells Fargo

T2T: 1 minute 24 seconds

Phone Number 1-800-869-3557
Customer Service Hours 24 hours/day, every day
What to expect Wells Fargo uses an automated system to route your call to a customer service representative (CSR). The system requests an account number to proceed, but you can reach a CSR by pressing # whenever an account number is requested (3 times or so).
Previous T2Ts
Sept 2010 1 minute 24 seconds
May 2010 1 minute 7 seconds
Mar 2010 1 minute 5 seconds
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What Time2Talk Means

We call each bank and credit union at three different times (morning, lunch-time, late afternoon) to see how long it takes to speak with a customer service representative. The T2T is the average of those three calls. We'll repeat the process six times a year.

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