ING Direct
T2T: 1 minute 0 seconds
| Phone Number | 800-464-3473 | ||||||
| Customer Service Hours | 8am - 8pm for all time zones, 7 days a week. | ||||||
| What to Expect | ING Direct uses an automated system to route your call, but just wait on the line to speak with a customer service representative (CSR). You do not need to give your account number before speaking with a CSR. | ||||||
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Help people make good choices. Share your ING Direct customer service experiences.
What Time2Talk Means
We call each bank and credit union at three different times (morning, lunch-time, late afternoon) to see how long it takes to speak with a customer service representative. The T2T is the average of those three calls. We'll repeat the process six times a year.
March 17th, 2010 - 12:49
I have been an ING user for about 6 years now. Their customer service has rarely been needed, as their website works very well and is very informative. When I did need to contact them, their customer services reps were highly informed and responded to my questions very rapidly. I might be drinking the cool-aid here, but I’ve recommended ING Direct to everyone that I know.
P.S. I’ve found over the years that ING always has the highest or close-to-highest APR on checking and savings accounts (about 1.2% right now).