New York Community Bank

T2T: 3 minutes 25 seconds

Phone Number

1-888-550-9888

Customer Service Hours

Monday - Friday 8am - 8pm, Saturday 9am - 3pm, Sunday 9am - 1pm (ET)

What to Expect

New York Community Bank uses an automated system to route your call to a customer service representative (CSR). You do not need to provide your account number prior to speaking with a CSR.

Previous T2Ts

Sept 2010	3 minutes 25 seconds
May 2010	3 minutes 11 seconds
Mar 2010	48 seconds

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What Time2Talk Means

We call each bank and credit union at three different times (morning, lunch-time, late afternoon) to see how long it takes to speak with a customer service representative. The T2T is the average of those three calls. We'll repeat the process six times a year.

Time2Talk How long does it take to speak with a human?