Time2Talk How long does it take to speak with a human?

by FindABetterBank

Susquehanna Bank

T2T: 2 Minutes 36 Seconds

Phone Number 1-800-311-3182
Customer Service Hours Monday - Friday 8am - 8pm, Saturday 8am - 4pm (ET)
What to Expect Susquehanna Bank uses an automated system to route your call to a customer service representative (CSR). You do not need to provide your account number prior to speaking with a CSR.
Previous T2Ts
Sept 2010 2 minutes 36 seconds
May 2010 1 minute 4 seconds
Mar 2010 2 minutes 8 seconds
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What Time2Talk Means

We call each bank and credit union at three different times (morning, lunch-time, late afternoon) to see how long it takes to speak with a customer service representative. The T2T is the average of those three calls. We'll repeat the process six times a year.

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